Dominate AI Search Results

Frequently Asked Questions

How soon can I expect results?

Within the first 48 hours, you’ll begin receiving tailored, high-impact recommendations based on how your website is currently appearing (or not appearing) in AI-generated search outputs. These insights help you take clear next steps to improve your rankings, relevance, and citation frequency across major AI platforms. While the timing of visibility gains can vary, most teams begin seeing measurable shifts within days to weeks depending on implementation speed.

Which AI platforms do you monitor and support?

We currently track AI search visibility across the most widely used platforms: ChatGPT (OpenAI), Google AI Overviews (Gemini), Perplexity, Claude (Anthropic), and Meta AI. As the AI landscape evolves, we’re continuously adding support for emerging answer engines to ensure your visibility coverage stays broad and future-proof.

Can I track competitors and compare performance?

Absolutely. Our platform allows you to monitor up to the allotted number of competitors per plan. You’ll see exactly which prompts they are ranking for, where they outperform or underperform your brand, and how their visibility evolves over time. This enables you to target strategic opportunities and close competitive gaps within AI-generated content.

Do you help generate content too?

We don’t write content for you, but we take the guesswork out of what to create. You’ll receive detailed prompt-level analysis, keyword insights, and content briefs that suggest structure, formats, and sourcing strategies optimized for AI engines. These insights help marketing and content teams build pages that actually get picked up by AI Search tools.

How is my data protected and who has access?

Data security is a top priority. All information you provide and all AI search visibility results are encrypted and stored securely. Only authorized team members can access your workspace data, and we adhere to strict privacy and compliance standards to protect your information at all times. More details can be found in our Privacy Policy.

What happens if I exceed my data or prompt limits?

If your usage exceeds the limits of your selected plan—whether in tracked prompts, data points, or number of workspaces—we’ll notify you immediately and offer flexible upgrade or overage options. You’ll never be billed unexpectedly, and all limits are transparently shown within your dashboard.

How often is my data updated or refreshed?

We refresh visibility, prompt rankings, and competitor data at intervals tailored to your plan (from daily for Impact users to weekly or monthly for other tiers). This ensures that recommendations and performance metrics are always current, so you can act with confidence and speed.

How do I get help or support if I have questions?

Support is tailored to your plan: all users enjoy responsive email support, while Optimize and Impact clients benefit from Slack channels, strategy calls, and, for top-tier users, onboarding sessions with dedicated advisors. Our team is always ready to guide you as you grow your AI Search footprint.

What happens if I want to change or cancel my plan?

You can upgrade, downgrade, or cancel your subscription at any time from your account dashboard. Changes take effect immediately for upgrades and at the end of your billing cycle for downgrades or cancellations. We make managing your subscription simple and commitment-free.

What is a “prompt,” and how should I choose which prompts to track?

A “prompt” is any search query or question users type into AI search engines where you’d want your brand to appear. We provide sample prompt lists by industry to help you get started, and our onboarding team can advise on selecting the most valuable prompts for your business goals.